2. Information We Collect
2.1 Personal Information: When you use the Service, we may collect certain personal information from you, such as your name, contact details, and payment information. We collect this information when you provide it to us or authorize third-party services, such as Paddle, to share it with us.
2.2 Call Transcriptions: As part of the Service, we may transcribe and analyze the content of calls for training and improvement purposes. These transcriptions may include personal information shared during the calls. We store and process call transcriptions securely on servers located in the Eastern United States.
2.3 Usage Data: We may collect certain non-personal information about your use of the Service, including IP addresses, device information, and usage statistics. This information helps us analyze and improve the Service.
3. Use of Information
3.1 Providing and Improving the Service: We use the collected information to provide, maintain, and improve the Service, including customizing the AI phone agent's responses and enhancing its performance.
3.2 Communication: We may use your contact information to send you updates, newsletters, and promotional materials related to Legal27. You can opt-out of receiving such communications at any time.
3.3 Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
4. Calendaring Function
4.2 Calendar Access Scope: We request scope access to the connected calendar events but do not store this information. However, we may store individual calendar IDs which could include the email address associated with the Google account. We do not sell, transfer, or otherwise use this information in any other manner.
5. Sharing of Information
5.1 Service Providers: We may engage trusted third-party service providers, such as Paddle, Plausible, Twilio, and Azure, to assist in providing the Service. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect the information.
5.2 Compliance with Law: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or interests, or investigate potential violations of the law.
6. Data Security
We implement reasonable security measures to protect your personal information and maintain its confidentiality. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
7. Your Rights
You have certain rights regarding your personal information, subject to applicable laws. This includes the right to access, correct, or delete your information. To exercise these rights, please contact us using the information provided below.
8. International Transfer
Your personal information may be transferred to and stored on servers located in the Eastern United States. By using the Service, you consent to the transfer and storage of your information in the United States.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
11. Contact Information
Neural Media Inc
9450 Southwest Gemini Drive, PMB 89255
Beaverton, OR 97008
Last Updated: 5th July 2023